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customerexperiencemanagement

11 months ago

hotel mystery shopper

hotel mystery shopper

The administration plans and redid brand administration manuals made by our group of advisors will make the brand experience you wish to provide for your visitors.

 

Our redid assessments are intended to quantify the critical angles that make the WOW experience. We likewise have lodging and eatery investigation programs in view of your Standard Operating methods.

 

Advantage Shaw:

 

No start up expense for Mystery Audits.

 

Enthusiastic Quotient mapping to Mystery Shopper criteria set.

 

Wide system of riddle customers. Fortress in India and Middle East.

 

Completely tweaked and quantifiable system.

 

Reports which produce Training Need Analysis.

 

Benchmarking scores with your focused set are given toward the end of each round of puzzle shopping.

 

Checking of models independently taking into account your procedures.

 

Shaw Hotels and Consultancy Services Pvt. Ltd.

 

As one of the best Mystery Shopping and Consulting firms in India, we offer associations some assistance with measuring so as to build esteem and expanding their client administration levels. Basically, we give our customers end-to-end arrangements and world-class experiences that create substantial and quantifiable results.

 

Office Address :  640B rshed Villa, KhareghaKhot Road, Parsi Colony, Dadar East, Mumbai 400 014 INDIA

 

Phone No :  +912224116220, +912224113018, +912224165961

 

Email us : enquiries@shawhotels.com

 

Website : http://www.shawhotels.com/  

 

retail mystery shoppingemployee engagement surveyhotel mystery shopping

12 months ago

consumer market research, customer experience consulting

Creating the SOP Grid and Brand Service Manual

 

Standard Operating Practices is a key enabler that smoothens organizational workflow that helps increase employee productivity and improves efficiency of the organization. A well-designed and documented workflow automates processes while allowing people to concentrate on their functional areas.

 

Shaw Hotels & Consultancy Services Pvt. Ltd. can assist you in creating organization wide SOP’s where procedures in any area of operation are in sync with systems laid out in the design of the software.

 

These manuals are customized and presented with various sections including checklists, forms and formats. Standard Operating Practices standardizes procedures and ensures consistency in service delivery.

                       

We specialise in customer service blueprints and create Brand Service Manuals for your Organisation to enable you to have an edge as well as exclusivity over competition.

 

Shaw Hotels & Consultancy Services Pvt. Ltd.

 

As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.

 

640B Khorshed Villa, Khareghat Road, Parsi Colony, Dadar East, Mumbai 400 014 INDIA

 

+912224116220, +912224113018, +912224165961

 

Email us : enquiries@shawhotels.com

 

Website : http://www.shawhotels.com/  

1 year ago

customer experience consulting

customer experience consulting

Creating the SOP Grid and Brand Service Manual

 

Standard Operating Practices is a key enabler that smoothens organizational workflow that helps increase employee productivity and improves efficiency of the organization. A well-designed and documented workflow automates processes while allowing people to concentrate on their functional areas.

 

Shaw Hotels & Consultancy Services Pvt. Ltd. can assist you in creating organization wide SOP’s where procedures in any area of operation are in sync with systems laid out in the design of the software.

 

These manuals are customized and presented with various sections including checklists, forms and formats. Standard Operating Practices standardizes procedures and ensures consistency in service delivery.

                       

We specialise in customer service blueprints and create Brand Service Manuals for your Organisation to enable you to have an edge as well as exclusivity over competition.

 

 

Shaw Hotels & Consultancy Services Pvt. Ltd.

 

As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.

 

640B Khorshed Villa, Khareghat Road, Parsi Colony, Dadar East, Mumbai 400 014 INDIA

 

+912224116220, +912224113018, +912224165961

 

Email us : enquiries@shawhotels.com

 

Website : http://www.shawhotels.com/

1 year ago

best mystery shopping companies

best mystery shopping companies

Shaw Hotels & Consultancy Services Pvt. Ltd.

 

As one of the best Mystery Shopping and consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.

 

We customize parameters for assessment based on your service and brand standards. This enables you to understand and helps you move towards a more robust system. We encourage you to relook at your mystery shopping parameters every 3 to 6 months so that it becomes more relevant and thus actionable.

 

We offer web based reporting to reduce time lag in communication. Our Shaw Benchmark will help you map your organization with others in customer experience.

 

Shaw Hotels & Consultancy Services Pvt. Ltd. has the infrastructure and network of mystery shoppers to handle multi-location surveys across India and Overseas.

 

Help you identify areas where employee training is required.

 

Identify areas where trouble shooting is needed

 

Classify employees according to their performance and can be used as a tool for incentives and appraising employees

 

Make comparative studies about service at your establishment as against the competition.

 

Provide you with actionable inputs on both your hard and soft quality.

 

Contact Shaw Hotels & Consultancy Services Pvt. Ltd.

 

Office Address :  640B rshed Villa, KhareghaKhot Road, Parsi Colony, Dadar East, Mumbai 400 014 INDIA

 

Phone No :  +912224116220, +912224113018, +912224165961

 

Email us : enquiries@shawhotels.com

 

Website : http://www.shawhotels.com/

1 year ago

mystery shoppers, mystery shopper companies, mystery shopping services

Further our Audits:

 

We customise parameters for assessment based on your service and brand standards. This enables you to understand and helps you move towards a more robust system. We encourage you to relook at your mystery shopping parameters every 3 to 6 months so that it becomes more relevant and thus actionable.

 

We offer web based reporting to reduce time lag in communication. Our Shaw Benchmark will help you map your organisation with others in customer experience.

 

Shaw Hotels & Consultancy Services Pvt. Ltd. has the infrastructure and network of mystery shoppers to handle multi-location surveys across India and Overseas.

 

Help you identify areas where employee training is required.

 

Identify areas where trouble shooting is needed

 

Classify employees according to their performance and can be used as a tool for incentives and appraising employees

 

Make comparative studies about service at your establishment as against the competition.

 

Provide you with actionable inputs on both your hard and soft quality.

 

Office Address :  640B rshed Villa, KhareghaKhot Road, Parsi Colony, Dadar East, Mumbai 400 014 INDIA

 

Phone No :  +912224116220, +912224113018, +912224165961

 

Email us : enquiries@shawhotels.com

 

Website : http://www.shawhotels.com/  

1 year ago

customer experience management

customer experience management

Standard Operating Practices is a key enabler that smoothens organizational workflow that helps increase employee productivity and improves efficiency of the organization. A well-designed and documented workflow automates processes while allowing people to concentrate on their functional areas.

 

Shaw Hotels & Consultancy Services Pvt. Ltd. can assist you in creating organization wide SOP’s where procedures in any area of operation are in sync with systems laid out in the design of the software.

 

These manuals are customized and presented with various sections including checklists, forms and formats. Standard Operating Practices standardizes procedures and ensures consistency in service delivery.

 

We specialise in customer service blueprints and create Brand Service Manuals for your Organisation to enable you to have an edge as well as exclusivity over competition.

 

As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.

 

Contact Us

 

Branch Office :

 

640 B, Khorshed Villa, Khareghat Road,

 

Dadar, Mumbai - 400 014, India.

 

Call Us At +912224116220, +912224113018, +912224165961

 

Email Us At - hrd@shawhotels.com

 

More Details For - http://www.shawhotels.com/